Are we still talking about patient portals?
Banner Health’s Senior Director, Consumer Digital, Christopher Stallings shares his team’s guiding principles for enhancing patient experience.
Episode 2, session 1: Are we still talking about patient portals?
Emily Paxman and Dan Czech from KLAS Research explore next generation patient communications and engagement technologies research with Banner Health's Christopher Stallings. They discuss what patients are looking for and how the next generation of interactive patient platforms are delivering results. Christopher shares the guiding principles used by his team to help business lines across Banner Health deliver a cohesive patient experience.
Throughout this episode of the HDM KLASroom - Traversing the Patient Experience Ecosystem - we take a deeper dive into the research and experiences identifying what patients really want, while also answering the following questions:
- How are provider organizations creating more engaging patient platforms and optimizing their use to create the next generation of patient interaction?
- What are the challenges of integrating niche solutions with enterprise-wide health information systems?
This series is made possible by the generous support from:
See related sessions from this episode
Are we still talking about patient portals?
Designing a digital-first strategy to personalize the patient journey
Deborah Heart and Lung frameworks for the next generation patient experience
View more content from the KLASroom Series - Traversing the Patient Experience Ecosystem.