Deborah Heart and Lung frameworks for the next generation patient experience
Lessons learned by the Deborah Heart and Lung teams as they mapped new technological, process, and people changes needed to implement new patient communication tools.
Episode 2, session 3: Deborah Heart and Lung frameworks for the next generation patient experience
Hear CIO Rich Temple discuss efforts Deborah Heart and Lung is actively undertaking to improve communication between patients and clinicians. The program focuses on early lessons learned by the teams mapping the technology, process, and people changes needed to implement and optimize new patient communication tools.
Throughout this episode of the HDM KLASroom - Traversing the Patient Experience Ecosystem - we take a deeper dive into the research and experiences identifying what patients really want, while also answering the following questions:
- How are provider organizations creating more engaging patient platforms and optimizing their use to create the next generation of patient interaction?
- What are the challenges of integrating niche solutions with enterprise-wide health information systems?
This series is made possible by the generous support from:
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Deborah Heart and Lung frameworks for the next generation patient experience
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