To be successful, what does Oracle need to address in the near and far term?
Part 2 – Assessing today’s competitive landscape for Cerner – how will Oracle address concerns about cloud environments and retention of talent at Cerner, among other issues directly impacting customer satisfaction with Cerner products and services.
Oracle Cerner Special Report part 2: Assessing today’s competitive landscape for Cerner
As Oracle acquires Cerner, it faces a unique competitive dilemma in the healthcare market. Cerner’s share of the market for electronic health records has remained about 25 percent, as measured by the number of hospitals using its systems, but large integrated healthcare organizations increasingly have been selecting systems from Epic to handle their patient data needs. Cerner has struggled to deliver products for ambulatory care, and there have been growing complaints about its revenue cycle management offerings, which it hopes to reverse with this year’s introduction of RelEvate.
Oracle brings technical prowess to the table to make customers happy, such as ensuring that offering works reliably and can be successfully migrated to the cloud. Oracle’s ongoing relationships with payers also offer promise for provider organizations, which realize they need tighter integration with payers and their information systems. And Oracle holds the potential to better integrate data sources within organizations to make things more predictable and actionable.
Still, Oracle will need to address concerns about cloud environments and retention of talent at Cerner, which directly impacts customer satisfaction with Cerner products and services.
This HDMvideo is part of a special report series exploring Oracle's acquisition of Cerner.
What will Oracle learn with its acquisition of Cerner? Can Oracle’s acquisition of Cerner finally answer decades of questions, achieve more than its predecessors’ mixed bag of successes...and avoid massive failure? What do these tech giants not understand about healthcare, and what can healthcare embrace from big tech as healthcare consumerism draws more outsiders in?
Throughout this series, our HIT consultant panel offers perspective and their answers to the myriad of questions encompassing big tech’s desire – and ability – to conquer healthcare.
View the full Special Report including panel discussions, articles and KLAS Research insights