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Four ways BayCare Health is engaging patients to deliver better care

Episode 3, session 2: Four ways BayCare Health is engaging patients to deliver better care

Ed Rafalski, the chief strategy and marketing officer at BayCare Health System in Tampa, Fla., joined episode 3 of the HDM KLASroom: Traversing the Patient Experience Ecosystem with his colleague Craig Anderson, director of innovation, to discuss how BayCare Health delivered better care experiences throughout the pandemic and which technologies providers need to keep their eyes on in the future to deliver a better patient experience. The discussion was moderated by Dr. Craig Joseph, the chief medical officer for Nordic Consulting Partners.  

Watch this video to learn:  

• How the pandemic changed technology investment priorities for BayCare Health 
• About four specific patient experience programs at BayCare Health what is making them successful 
• The value of building internal and external partnership to provide better care and patient experiences 

This series is made possible by the generous support from:

Episode 3: Changing Workflows and Meeting Patients Where They Are 

This video is one of 5 discussions in Episode 3 of the HDM KLASroom series, Traversing the Patient Experience Ecosystem.  View all the discussions featuring lessons from leading health system and solution innovators including BayCare Health, Piedmont Health System, the Center for Connected Medicine, Caregility, Houston Methodist, UPMC Enterprises, and Riley Children’s Health. 

• Enduring technologies and changing processes – featuring recent KLAS research on telehealth, what patient engagement solutions providers are investing in today, and results of a perception study on the term “digital front door”. 

• Four ways BayCare Health is engaging patients to deliver better care – BayCare Health’s chief strategy and marketing officer joins BayCare’s director of innovation to discuss their telehealth partnership with Publix; and their Amazon Alexa at the Bedside, “Baycare@Home” virtual hospital, and chat bot programs.  

• Piedmont Healthcare’s virtual care journey – The patient experience team at Piedmont Healthcare, a Georgia based health system caring for 2.7 million residents across the state, shares how they keep their patients at the center of care and are consistently improving patient experiences. 

• Connecting care for patients everywhere – the Houston Methodist administrative director for ambulatory clinical systems joins the chief operating officer of Caregility to discuss how the pandemic accelerated the grown of telehealth and virtual care, how Houston Methodist fosters a culture of innovation, and the future of virtual care in the inpatient setting. 

• Telehealth’s role in post-pandemic patient engagement – The CMIO from Riley Children’s Hospital, the medical director of women’s health clinical informatics at UPMC, and the Center for Connected Medicine to discuss how telehealth solutions will continue to be deployed across the care continuum.  

View more content from the KLASroom Series - Traversing the Patient Experience Ecosystem.