Protecting market share – can Oracle instill confidence; keep Cerner customers?
Cerner saw growth in contract wins among smaller hospitals last year, but it experienced some erosion of market share among larger provider organizations, according to a KLAS Research report. How will the market assess Cerner under Oracle?
Part 5 - Oracle Cerner's steps needed to instill confidence among its customers
It’s natural for customers to reassess suppliers that are involved in mergers and acquisitions, and it’s no different for Cerner after it’s been brought into Oracle. The panelists note the challenges that merger uncertainty engenders, but say Oracle can provide ammunition to Cerner, through newfound size and resources.
In addition, Oracle’s relationships with payers could loom as important as value-based care and complex contracting relationships grow in scope. Facilitating provider-payer transactions could eventually reduce administrative and business expenses, and that’s important in healthcare, where margins are already tight.
Finally, the company needs to assure clients that needed resources will be available to provide responsive support and that it’s on track to provide comprehensive solutions that meet the needs of healthcare organizations.
This HDMvideo is part of a special report series exploring Oracle's acquisition of Cerner.
What will Oracle learn with its acquisition of Cerner? Can Oracle’s acquisition of Cerner finally answer decades of questions, achieve more than its predecessors’ mixed bag of successes...and avoid massive failure? What do these tech giants not understand about healthcare, and what can healthcare embrace from big tech as healthcare consumerism draws more outsiders in?
Throughout this series, our HIT consultant panel offers perspective and their answers to the myriad of questions encompassing big tech’s desire – and ability – to conquer healthcare.
View the full Special Report including panel discussions, articles and KLAS Research insights