Video: “Make it easier for caregivers to give the experiences they want to deliver.”
Suggestions from Dr Adrienne Boissy for people to consider as they hope to have an impact or a legacy on the human experience in healthcare.
The human experience impact in healthcare
"If we as empathy amplifiers don’t lead the way by modeling compassion to our colleagues and selves, we contribute to the sharp pain of suffering that is invisible, unknown, and carried alone. So, harness your weird. Your creativity. People need us oddballs in these equally weird times," says Dr Adrienne Boissy, former Chief Experience Officer for Cleveland Clinics, Neurologist, and now Chief Medical Officer for Qualtrics. "Draft your own job description, including what you are not responsible for. All too often, we assume the Chief Experience Officer is the one responsible for making all PE improvements and owning CAHPS scores, but the truth is that everyone needs to be a Chief Experience Officer."
Watch HDM's Mitchell Josephson and Dr Boissy discuss the need to find voice in a health system among those that are the Chief Empathy Officers and how the "ability to anchor an emotion is a superstrength." Hear Dr Boissy's five "suggestions for people to consider as they hope to have an impact or a legacy on the human experience in healthcare."
Related stories:
Thoughtful insights for patient experience leaders in 2022
Why improving the continuum of care is critical to engagement
I had to tell them, “Your customers do not like you…at all!”