Video: Thinking about PX data collection processes differently
An HDM exclusive interview with Children’s Health of Orange County, North Memorial Health Care, and Feedtrail to discuss success factors leading stellar patient and family experiences in their organizations.
This interview is an extension of the HDM KLASroom series - Traversing the Patient Experience Ecosystem.
What are success factors? A success factor is any knowledge, skill, trait, motive, attitude, value or other characteristic that is essential to perform the job or role and that differentiates solid from superior performance.
In a recent interview, HDM Editor-in-Chief, Fred Bazzoli, spoke with Kathryn Burton from Children's Health of Orange County, Kelsi Anderson from North Memorial Health Care, and Paul Jaglowski from Feedtrail, discussing success factors that led to stellar patient and family experiences in their organizations.
Get more Patient Experience insights from Feedtrail, innovative health systems and their solution partners, as well as the most recent related research findings from KLAS Research. Visit the HDM KLASroom series - Traversing the Patient Experience Ecosystem.